Privacy & Cookies Policy

In this Privacy and Cookies Policy you will find all relevant information that applies to our use of the personal data of our users and customers, regardless of the channel or medium (online or in person) you use to engage with us, as well as information about how we use cookies and similar devices that may be installed on the terminals of our customers and users.

When we talk about our Company, we generally refer to any of the channels or media, digital or in-person, that you may have used to interact with us. The main ones are:

- Our website https://www.individualartleather.com/

- In person, at our Physical Store.

A. Details of the Data Controller

The Company with the name "Vasiliki Karageorgopoulou", Individual Business, located in Chalandri0 Attiki (Aristotelous 47, 15232), in Greece (VAT: 148150368 / EUID: ELGEMI. 141520403000), (hereinafter referred to as the "Company"), hereby informs you, as the data controller, in accordance with Regulation (EU) 2016/679 (hereinafter referred to as the "GDPR") and the relevant provisions of the Greek legislation on the protection of personal data, as applicable, on the type of personal data collected,, the source of their collection, the reason for their collection and processing, any recipients thereof, their time of retention, their transfer outside the EU, as well as your rights in relation to your data as a visitor to our Website, as a potential customer of the Company and/or as a customer of the Company and how you can exercise them.

B. Type of data and sources

We are authorized to process your data for various purposes. The main reason is that we need to process it for the performance of the contract you enter into with us when registering and when making a purchase or when you receive any of our services or features, however there are other reasons that allow us to use it, such as, among others, our interest in answering your questions or the consent you give us to send you our newsletter.

Depending on the purpose for which we process your data from time to time, as explained below, we may need to process one or more of your data, which will generally be, where applicable, the following:

1. Your identification and billing details, full name, Tax Identification Number and Tax Office.

2. Your contact details, i.e. postal and e-mail address, telephone number (landline, mobile), gender, date of birth, country.

3. Payment details, credit cards, redemptions/debts.

4. Transaction details, transaction history, etc.

5. Contact form details, name, email address, telephone number (fixed, mobile), The above personal data are provided to the Company by you, for the management or resolution of your request or application.

6. Data upon your registration as a member, full name, email address, and/or Personal Password.

7. Information regarding your participation in our customer loyalty/bonus program, i.e. transaction points, redemption history, etc., if you participate in it.

8. Information about the activation of the mechanisms needed to prevent and detect unauthorized uses of our website (for example, during the purchase and returns process) as well as possible fraud committed against you and/or us. If we believe that a transaction may be fraudulent or detect abnormal behavior that indicates an attempted fraudulent use of our features, products or services, this processing may result in consequences such as blocking the transaction or deleting your user account.

The above personal data under points 1, 2 and 3 are provided to the Company by you and, where applicable, are a requirement for the conclusion and performance of the contract between us (e.g. ordering and sending products to your home address), which will not be possible if you refuse to provide them. The provision of your data related to our customer loyalty program is voluntary, and any refusal to provide it will result in your non-participation in the program. The transaction details, your payment and debt information and any details of your participation in our customer loyalty program of our clients are obtained during the development of our trading relationship with the Company and are maintained by it.

9. Data for marketing activities,

Depending on the action, we process only the personal data that is strictly necessary. For example, when you configure your mobile device, when you configure it in relation to the privacy settings of your device, when you consent through the cookie settings or when you accept the legal terms and conditions for participation in a promotional action or for the publication of your photos on the Company or on our social network channels, which you have shared publicly with the Company or through our social network channels, provided that you have given us your express consent for this purpose.

If and when you subscribe to our newsletter, we will process your personal data to carry out promotional activities, including sending you personalized information about our products or services by e-mail. Please keep in mind that you can unsubscribe from the newsletter at any time and free of charge, using our specially designed forms, in our store or you can contact our Company in writing by physical or electronic mail using the following details: Aristotelous 47 Chalandri 15232, e-mail: info@individualartleather.com, as well as through the instructions provided in each newsletter.

The above personal data is provided to the Company by you.

10. Usability and quality analysis to improve our services

If you access our website, we will inform you that we will manage your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our website so that we can improve our services.

In addition, we sometimes conduct quality surveys and activities to know the level of satisfaction of our customers and users and to identify those areas where we can improve.

11. Provision of third-party data

We offer features or services that require us to process third party personal data that you must provide to us as a user or customer, such as when you authorize a third party to pick up an order from our store or third-party facilities. If you provide us with third party personal data or if it is necessary for us to request it for a third party to receive an order on your behalf, you confirm that you have informed that third party of the purposes and way we must process their personal data.

If a third party has provided us with your data or if you have provided it because of a function or service requested by one of our users, we will use it to administer that function or service, in each case within the limits of the purposes set out in this Privacy Policy and Cookies Policy.

12. Browsing our website

Connection, geo-location, and Internet browsing data (for example, location data, device ID number or advertising ID, under certain conditions). We collect this data passively as we use browser cookies on our website. For more details about the information collected through cookies and similar technologies, please visit the relevant "Cookies Policy" section.

13.SOCIAL NETWORKS. If you choose to contact us using social media in order to respond to you regarding your requests or to receive information about our product services, none of the data you provide will be stored by this Website or transferred/processed by any of the third-party data processors. Instead, the data will be collated into a message simply to respond to you. To exercise your rights, as described in the article " H. What rights do you have in relation to your data and how to exercise them", do not use social networks and their platforms. To exercise the above rights or for issues related to the processing of your personal data, please submit your request, using the specially designed forms of our Company, at our store or you can contact the Company in writing by physical or electronic mail using the following details: Aristotelous 47 Chalandri 15232, e-mail: info@individualartleather.com. Some of our social media pages allow users to submit their own content. Please remember that any content submitted to one of our social media pages may be viewed by the public and you should be careful about providing certain personal information (e.g., financial information or address information) through these platforms. We are not responsible for any actions taken if you post personal information on one of our social media platforms (e.g. Facebook, Instagram or Tiktok). Please also refer to the respective privacy and cookie policies of the relevant social media platforms you use.

C. Purposes of processing

Depending on how you interact with our Company, e.g. depending on the services, products or functions you wish to receive, we will process your personal data for the following purposes:

Please remember that when we ask you to fill in your personal data to access any of our Company's features or services, we will mark certain fields as mandatory, as this is data, we need in order to be able to provide the service or to give you access to that feature. Please note that if you choose not to provide us with this information, you may not be able to enjoy those services or features.

To send you promotional material or other promotional communications, with your prior consent. If and when you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending you personalized information about our products or services by e-mail. Please remember that you may unsubscribe from the newsletter at any time and at no cost, using our specially designed forms, at our store or you may contact the Company in writing by e-mail using the following details: e-mail: info@individualartleather.com, and through the instructions provided in each update.
Provision of retail trade services including distance selling e-shop services (identification and contact details).
Pricing of products/changes/returns.
To create and manage your account, including access to your purchase history.
To create a profile for you based on the information you provide to us, with your consent, to tailor our advertisements to your interests and to evaluate the effectiveness of our promotions.
To respond to requests and enquiries you make through our Customer Service/Communications channels. We process only the personal data that is strictly necessary to manage or resolve your request.
To communicate with you about, and provide you with participation in, special events, contests, sweepstakes, sweepstakes, loyalty programs, surveys, and other promotions. By participating in any promotional activity, you authorize us to process the personal data you have shared with us according to the promotional activity and to be able to share it through various means such as social networks or the Company itself. In each promotion in which you participate, you will be provided with terms and conditions where we will provide you with more detailed information about the processing of your data.
To contact the Company to exercise your rights which we inform you of below.
To respond to warrants issued by courts or public authorities, prosecution and police authorities, as well as audit authorities. We may process your personal data to respond to these requests.

D. Legal basis for processing

We will use the information you provide for the above purposes if:

1. We have obtained your consent, or if we use the information you provide to us for the following purposes.

2. it is necessary for performance of the contract to between us; or

3. the processing is necessary for fulfilment of the Company’s legal obligation; or

4. we consider that we have an overriding legitimate interest, (including a legitimate interest in carrying out marketing, processing, and legal enforcement activities), in responding to your requests or questions through existing different means of communication. We understand that processing this data is also beneficial to you to the extent that it enables us to adequately assist you and respond to the queries raised, or if ,

5. the fulfillment of the Company’s legal obligations in accordance with Article art. 6(1)(c) GDPR where the processing is necessary to respond to warrants issued by courts or public authorities, prosecuting and police authorities, and supervisory authorities. We may process your personal data in order to respond to these requests.

E. Transfer of data – Recipients

In order for the Company to fulfil the aforementioned functions and its related obligations, it communicates the personal data of its customers to categories of persons or bodies (recipients). The recipients have access only to those of your Personal Data that are strictly necessary for the performance of the tasks or the provision of the services they have undertaken to the Company. These categories are as follows:

1. Processors: the Company shall cooperate with the following processors on its behalf in order to assist it in the performance of its legal or contractual obligations, which are

accounting service providers,
providers of IT support services,
providers of hosting services, cloud providers,
providers of product and service promotion services,
physical security service providers,
providers related to the transport and delivery of the products you desire,

subject to the confidentiality of your data.

2.Financial institutions, to the extent necessary for the execution of the transaction,

3.Tax authorities, in accordance with applicable tax legislation,

4.Lawyers, in so far as this is necessary for the exercise of the rights of the Company and the protection of its legitimate interests,

5.Bailiffs, notaries, judicial, prosecutorial and police authorities, as well as supervisory authorities, where required by legislative provisions or judicial decisions or at their legal request in the performance of their duties.

F. Data retention time

In the context of the sending of marketing messages to you by electronic means by the Company, your data is kept for as long as your consent to receive such messages is in force and until its revocation or until the exercise of your right to object.

Your data as a customer of the Company are kept for the entire duration of the respective contract and after its termination or expiration in any way for the period specified by the respective applicable legal framework.

If until the expiration of the above time periods, legal proceedings are in progress, in which the Company is involved and which concern you directly or indirectly, the retention period of your data is extended until the issuance of an irrevocable court decision.

After the expiry of the above time intervals, your personal data will be erased/destroyed.

Transfer of data outside the EU

The Company does not transfer your personal data to third countries outside the EU.

G. What rights do you have in relation to your data and how to exercise them

As data subjects of the Company, you have several rights, in accordance with the provisions of Articles 15-22 of the GDPR, in relation to your personal data, which are processed by the Company.

We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights at no cost by sending a request by e-mail to: info@individualartleather.com. Where we consider it necessary to confirm your identity, we may request a copy of a document proving your identity.

The table below lists your rights per processing purpose. In this table you will find detailed information (concept, method) on how to exercise each right.

If you wish to exercise a right, do not use social networks and their platforms. To exercise your rights below or for issues related to the processing of your personal data, please submit your request, using our specially designed forms, at any of our stores or you can contact the Company in writing by physical or electronic mail using the following details: Aristotelous 47 Chalandri 15232, e-mail: info@individualartleather.com.

It is noted that in case there are reasonable doubts concerning the identity of the data subject, we might request the provision of additional information necessary to confirm the identity.

Right to Information:

The COMPANY must inform you on the processing to which your data is subject, such as which data is processed, for what purpose, for how long it retains it, using clear and simple wording.

Right of access:

You have the right to receive from the COMPANY a confirmation as to whether or not your personal data is processed and, if this is happening, you have the right to access this data.

Right to rectification:

You have the right to demand from the COMPANY to rectify any inaccurate personal data of yours and to complete any incomplete data.

Right to erasure:

You have the right to request from the COMPANY to delete your personal data, which can be satisfied provided some specific conditions are met.

Right to restriction of processing:

You have the right to ensure that the COMPANY will restrict processing provided some specific conditions are met.

Right to object:

You have the right to object, at any time, to the processing of your personal data. The COMPANY, in this case, must stop processing, except if it proves urgent and legal reasons which outweigh your interests, rights and freedoms as data subject or for the establishment, exercise or defense of legal claims.

Right to human intervention in the framework of a decision through an automated procedure:

You have the right to request from the COMPANY that you do not undergo, if that is the case, a procedure of decision making solely according to an automated processing, including profiling, which produces legal effects that concern you or affect you significantly in a similar way.

Right to portability:

You have the right to request from the COMPANY that you obtain your personal data, which you have provided in a structured, commonly used and machine-readable format, or that the COMPANY transfers it to another server.

Please note that the Company has the right in any event to refuse partially or fully to comply with your request to restrict the processing or erasure of your data, if the processing or retention of your personal data is necessary for the establishment, exercise or support of its legitimate rights or the fulfilment of its legal obligations.

The Company must reply to your request within one month of receipt. This time limit may be extended by a further two months, if necessary, at the discretion of the Company, taking into account the complexity of the request and the number of requests, in which case the Company will inform you within one month of receipt of the extension in question and of the reasons for the delay.

If the Company does not act on your request in the exercise of the above rights or following its reply, you consider that the aforementioned rights have been infringed, you have the possibility to file a complaint to the Hellenic Data Protection Authority, 1-3 Kifissias Avenue, 115 23, Athens, https://www.dpa.gr/, tel. 2106475600.

For any matter concerning the protection of your personal data, you can contact our Company using the specially designed forms of our Company in any of our stores or you can contact us by physical or electronic mail using the following details: Aristotelous 47 Chalandri 15232, e-mail: info@individualartleather.com.

H. CHANGES IN PRIVACY POLICY AND COOKIE POLICY

We may modify the information contained in this Privacy and Cookies Policy when we deem it necessary or when required by changes in the legal framework. In any case, we suggest that you check this Privacy and Cookies Policy from time to time in case we make changes or introduce an interactive improvement, taking advantage of the possibility that you will always find it as a permanent information point on the Website so that you can check the changes, evaluate them and, where applicable, oppose or unsubscribe from a service or function.

This Privacy Policy has been drafted in accordance with the provisions of the General Regulation for the protection of personal data No. 2016/679/EU. In any case, the Company reserves the right to change the Privacy Policy, in accordance with the relevant legal framework in force at the time. Accordingly, these privacy terms may be revised and updated at any time and without notice. Users of our website and our customers are kindly requested to check these terms periodically for any changes, as their continued use of the website implies their acceptance of all possible amendments thereto.

COOKIES POLICY

This website https://www.individualartleather.com/ uses cookies. Below you can learn more about the cookies we use, their purpose and how we manage them.

1. What cookies are

Cookies are small text files, which are installed on your computer or electronic device through the browser when you visit our website. Cookies help us to collect information necessary for measuring the efficacy of our website, the enhancement and upgrade of its content, its adaptation to the demand and needs of its users as well as for measuring the efficacy of the presentation and showing of our website on third-party websites. No cookies file used on our website collects information that identifies you personally or information on any document or file of your computer.

The data collected by cookies may include the browser type that you use, the type of the computer, its operating system, the web service suppliers, and other information of the sort. Moreover, the information system of the website automatically collects information on the locations that you visit and the links on third-party websites that you may choose through our website.

More information on the cookies, their management and delete, you can find on www.aboutcookies.org.

2. Types of cookies

We list the cookies that we use on our website, the information that each of them collects, the purpose of this information and their origin:

Cookies necessary for the operation of the website

These cookies are necessary for the proper operation of our website. If they are inactivated, your experience on our website may be interrupted and you may not be able to use the bag or pay.

Web User Preferences Cookies:

When you browse or buy something on the web, our web services will remember some choices that you have made (for example the username). This enhances your experience and makes browsing easier and simpler.

Website Analysis Cookies

We use these cookies to measure and analyze how our customers use our website services. For example, calculating the different people who use a specific characteristic with comparison to the total number of the people who visit the Website. These enables us to constantly enhance our services on the webs well as your shopping experience.

Targeting or Advertising Cookies

You must have noticed that when you visit other websites advertisements on products that you would probably want to buy are displayed. Like many enterprises, we display advertisements of our enterprise on Websites of our collaborators. Nonetheless, to test and ensure that the advertisements are relevant with you, we use cookies to collect information on the kind of things that you are interested in. These cookies do not increase the number of the advertisements that will be displayed to you; they just make the advertisement, which is automatically selected to be displayed, more targeted. Moreover, these cookies limit the number of the times that an advertisement will be displayed helping us to measure the effectiveness of the advertised campaign.

Content Sharing on Social Networks Cookies

We use cookies to allow you to share your content directly to social networks websites / socials networks, such as Instagram, Facebook, and Twitter and to “LIKE” or “share” a product that is advertised on our web services.

Also, Cookies on our website may be used by approved third-party organizations to provide services that are related to our website.

3. Managing and Deleting Cookies

Menus of most browsers provide options that regard managing Cookies. These options vary depending on the browser. Based on the options given by the browser that you use, you can allow Cookies to be installed, inactivate/ delete the existing ones or get informed every time you receive cookies. Instructions on managing and deleting Cookies usually are in the “Help”, “Tools” or “Edit” menus of the browser. Also, you can find a more detailed instruction on www.youronlinechoices.com/gr where control and delete of cookies files in most browsers is explained in detail.

Please take into consideration that in case you reject or inactivate the cookies of our website, functionality of our websites may be partly lost. Also, by inactivating a cookie or a category of cookies you do not delete them from the browser. In order to do that, you should change the internal functions of the browser that you use.

4. Changes in the use of Cookies by us

Occasionally we can amend this Policy, in whole or in part, at our sole discretion. Any change in this will be in force upon post of the amended Policy on the Website https://www.individualartleather.com/. At the same time, there will be an indication in our home page highlighting the change. In any case, the use of our website and its services as well as the services of our e-shop after changes have been made according to the above, will be regarded as an acceptance of these changes. If you do not agree with the terms of this Policy, as it may be amended, in whole or in part, you must stop using our website and e-shop.

Any other change in this Policy will be immediately posted immediately.

5. Contact

If you have any questions about this Policy, please contact us in writing to our Company by physical or electronic mail using the following details: Aristotelous 47 Chalandri 15232,, e-mail: info@individualartleather.com.